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Support Technique - When the account balance reach the negative

When your balance reaches zero

Do not consider it a moment of intense panic .. When your balance reaches 0 €, your active services are suspended.

For shared hosting
If you have an active web hosting, your balance will not move beyond the 0 € threshold and you have 2 months to re-provision your customer account before your data is removed from the servers.

For VPS servers
If you have a VPS server with a negative balance, your server is automatically shut down when you arrive at 0 € and your balance continues to be withdrawn every hour to total 1 € per month. This amount corresponds to the storage costs of your VPS. IP addresses are also charged in full

Once the level of -1 € spent, the IP addresses assigned to the VPS are detached from the server and fall into the public domain and once the level of -2 € spent, the server is closed automatically